We offer a 7 days return policy if you receive a product which is not as per the specifications ordered by you, i.e, 1) wrong size 2)wrong color 3) wrong quantity 4)defective or damaged.
We will also not be able to accept return if the product if: 1) it is used/worn or altered 2) exhibits physical damaged to the box or to the product 3) is returned without original packaging and accessories 4) serial number is tampered.
Also, for damages and defects, the customer must notify Ritu Kankaria within 2 days of receiving the product. We do not ship backorders. The customer will have to ship the product with secure packaging at their own risk back to us, to our office in Hyderabad, India .Incase of any returns approved by us, the purchase amount will be returned to the customer via the same medium through which the purchase was made. The amount will be refunded within one month from the date of purchase. For international orders we will bear only one way shipping cost,i.e original shipping cost incurred while sending the product to the customer.
We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 24 working hours of your purchase and fully refund your money for the out of stock item. Order once placed cannot be cancelled from customer end.